[amsat-bb] Rant about Mentoring new Satellite Operators

[Michael Walker]

Let me chime in on this as this strikes a nerve with me, a d if I offend
you, my apologies but I think it needs to be said as a new user.

I work in the retail industry for Ham Radio (most  know what I do).

I talk to customers all day long and they come from all walks of life and
all education levels.   Most new hams do not have the technical background
they some of us have and they need some very basic information and
mentoring to get over the hump.  This is a confusing hobby for new hams.
AMSAT has not been good at helping out very new users.  They want to have
fun and actually communicate as well they do want to understand.

Some learn well from reading.  Some from Videos and some from 1 on 1
coaching on the phone so they can ask questions.

I will be the first to admit that getting started with SATpc32 for a new
operator is difficult.  I spent a few weeks at it and nothing phases me in
technology and integration.    This is why I did the intro video on YouTube
on how to navigate the GUI that I have received LOTS of emails on and how
it get them out of 1st gear.  Oh, and I searched YouTube before I did the
video and everything I saw assumed you knew how to drive SATpc32.   So, I
do the video and all I get is slammed by AMSAT members for assuming I did
not having a licensed copy.  What a friendly bunch.

I was about a day from selling a new IC-9700, rotators, ERC controller and
antennas.  Why would I want to be part of a group that didn't really want
to help.  No wonder the hobby is dying.

Don't get me wrong, it is an amazing piece of software and it does what it
does amazingly.  My rant is not about the software it is about those that
don't like the simple questions.

Yes, it is a technical hobby but hams new to this part of the hobby do not
understand the terms and how it affects the operation of trying to make a
QSO.

Updating for a new satellite is not easily understood and despite all the
instructions that people tossed at me, none worked to get RS44 functional
when it came out.  And, yes, I read the manual.  A LOT.  The manual expects
you to be a seasoned and educated Satellite operator.

For those that spend some one on one time, I think you in advance for all
your mentoring as I am sure many have benefitted from your contributions.

For those that say "RTFM" consider where you started and who helped you to
get out of 1st gear.  RTFM doesn't work for everyone.    In fact, it has
the opposite effect by scaring new members/operators away.

*** Remember, there is no stupid question. ***

Mike va3mw



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